Manager, Customer Success Enablement

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $79k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

Healthcare Insurance • SaaS • Artificial Intelligence

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Design and deliver high-impact internal enablement programs that drive measurable behavior change across Customer Success teams • Partner with cross-functional stakeholders (e.g. CSM, Onboarding, Onsite Training, Product) to identify enablement needs aligned with team priorities • Translate stakeholder input into: Clear learning objectives, Defined behavior changes, Training effectiveness measures • Recommend appropriate enablement approaches (e.g. instructor-led, module-based, blended) based on audience and outcomes • Balance stakeholder needs to deliver scalable, practical solutions without over-indexing on ad hoc requests • Develop and maintain non-instructor-led training assets such as: Self-paced learning modules, Job aides, guides, and reference materials • Facilitate engaging, interactive sessions that emphasize: Application and decision-making, Real-world scenarios and workflows • Define and track training effectiveness metrics aligned to intended outcomes • Analyze results and independently iterate on training content and delivery approach • Incorporate learner and stakeholder feedback into continuous improvement cycles

🎯 Requirements

• Bachelor’s degree and a minimum of 3 years of experience in Customer Success, Enablement, Training, or a related field preferred • Proven experience delivering instructor-led training to diverse audiences, including new hire onboarding and ongoing skill development programs • Demonstrated experience partnering with cross-functional stakeholders to identify enablement needs and translate them into structured training solutions • Strong knowledge of customer workflows and product domains, including clinical and/or revenue cycle (Clinicals and Collector), or the ability to quickly develop subject matter expertise • Experience designing and delivering training programs that drive measurable behavior change and performance outcomes • Experience defining and tracking training effectiveness metrics (e.g. knowledge retention, adoption, behavior change) • Strong analytical, problem-solving, and decision-making abilities with the ability to identify root causes of performance gaps • Experience working with learning management systems (LMS), reporting tools, and shared documentation platforms • Effective time management and organizational skills with the ability to manage multiple priorities in a fast-paced, cross-functional environment • Strong verbal and written communication skills, including facilitation, presentation, and content development • Ability to translate complex concepts and workflows into clear, practical learning experiences • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools such as Microsoft Teams and Sharepoint.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Employee assistance programs • Tuition assistance • Commuter support • Remote work options • Collaborative workspaces