Atlas Technica
201 - 500 employees
Founded 2016
🔒 Cybersecurity
💸 Finance
Cybersecurity • Finance
Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.
Service Operations Administrator
🕒 April 1
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Atlas Technica
201 - 500 employees
Founded 2016
🔒 Cybersecurity
💸 Finance
Cybersecurity • Finance
Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.
📋 Description
• Service Proposal Generation and Repository: Operational Execution & BAU Support • Own and execute assigned Service Ops BAU workflows end-to-end • Acknowledge all assigned requests within the same business day • Complete tasks accurately and within defined timelines • Proactively follow up on outstanding items to prevent delays or backlog • Core Workflows Meeting scheduling and coordination • QBR preparation support and follow-ups • NPS ticket creation, survey tracking, and follow-ups • Weekly timesheet follow-ups and reporting support • Rock Reset preparation and administrative support • Scorecard data collection and updates • Support project follow-ups (administrative layer) • C360 change monitoring and updates • BVOIP queue monitoring • CSAT channel monitoring • Support Bonusly award administration • End-of-year operational change facilitation • Follow documented processes and checklists consistently • Flag unclear or outdated documentation and escalate for clarification • Assist with documentation updates when processes change • Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems • Support team coverage during PTO or peak workload periods • Participate in task handoffs and ensure continuity of work • Escalate risks, blockers, or capacity concerns early
🎯 Requirements
• 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus) • Strong attention to detail and accuracy • Excellent follow-through and task ownership • Ability to manage multiple tasks simultaneously in a fast-paced environment • Strong written and verbal communication skills • Comfortable working with operational tools (ticketing systems, task boards, calendars) • Willingness to follow structured processes and use checklists • Ability to receive feedback and adjust quickly • Reliable time management and calendar discipline
🏖️ Benefits
• Competitive salary • Comprehensive benefits • Professional and career development opportunities • Friendly work environment • Great perks
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