Atlas Technica
201 - 500 employees
Founded 2016
🔒 Cybersecurity
💸 Finance
Cybersecurity • Finance
Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.
Service Operations Administrator
🕒 April 1
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Atlas Technica
201 - 500 employees
Founded 2016
🔒 Cybersecurity
💸 Finance
Cybersecurity • Finance
Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.
📋 Description
• Own and execute assigned Service Ops BAU workflows end-to-end • Acknowledge all assigned requests within the same business day • Complete tasks accurately and within defined timelines • Proactively follow up on outstanding items to prevent delays or backlog • Meeting scheduling and coordination • QBR preparation support and follow-ups • NPS ticket creation, survey tracking, and follow-ups • Weekly timesheet follow-ups and reporting support • Support project follow-ups (administrative layer) • Process documentation and updates • Support team coverage during PTO or peak workload periods
🎯 Requirements
• 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus) • Strong attention to detail and accuracy • Excellent follow-through and task ownership • Ability to manage multiple tasks simultaneously in a fast-paced environment • Strong written and verbal communication skills • Comfortable working with operational tools (ticketing systems, task boards, calendars) • Willingness to follow structured processes and use checklists • Ability to receive feedback and adjust quickly • Reliable time management and calendar discipline
🏖️ Benefits
• competitive salary • comprehensive benefits • great perks
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