Customer Services Representative, Fintech

Job not on LinkedIn

🔥 1 hour ago

💃 Latin America – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atomic Invest

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

Atomic Invest is a technology company that offers an integrated platform designed for fintechs and financial institutions to provide savings and investment products. They enable advanced wealth and cash management services with offerings that include FDIC-insured cash sweeps, money market funds, and treasury bills. Atomic Invest provides brokerage services with turnkey experiences and APIs that simplify the launch process for financial services. Their solutions cater to financial institutions, wealth managers, consumer platforms, and broker-dealers, enhancing financial service offerings and client satisfaction. As an SEC-licensed investment adviser and FINRA-registered broker-dealer, Atomic Invest ensures compliance and security standards, operating under the umbrella of AtomicVest Inc. Their services are not bank-guaranteed and carry the typical risks associated with investing.

📋 Description

• Own the front-line support queue for retail investors • Respond to incoming support tickets, triage by urgency, and route or resolve cases within service-level expectations • Investigate stalled or incomplete account applications and identify missing documentation or information • Communicate application next steps clearly to investors • Review deposits, withdrawals, and transfers to verify funds move to or from the correct bank account • Resolve money movement discrepancies before funds move • Troubleshoot account-level issues including balances, transaction status, holds, and delays • Investigate underlying account and transaction data and explain outcomes in user-friendly language • Apply Atomic's policies consistently and escalate edge cases or ambiguous situations • Maintain accurate, auditable records of ticket investigations, resolutions, and rationale • Identify and flag recurring support workflow pain points or inefficiencies

🎯 Requirements

• Approximately 2–3 years of client-facing experience in a finance, fintech, or tech company environment • Solid understanding of basic troubleshooting of user accounts and data • Highly organized, detail-oriented, and reliable with recurring tasks and deadlines • Ability to work independently in a remote, part-time capacity • Advanced-level English for collaboration with a global team • Experience handling client inquiries in a support-focused software • Prior exposure to fintech, banking, or other adjacent environments (nice to have) • Familiarity with Zendesk (nice to have) • Experience prompting AI, e.g. Claude or ChatGPT, to investigate issues, conduct research, or create internal documents (nice to have)

🏖️ Benefits

• Part-time contract engagement • Remote work from any part of LATAM • 9AM–1PM EST schedule, 5 days per week • Approximately 20 hours per week / 50% FTE • Collaboration with a global team