Atomic
B2B • B2C
Atomic is a venture studio and co-founder that partners with entrepreneurs to build and scale startups by providing capital, talent, operational playbooks, and specialized teams (product, engineering, go-to-market, recruiting, finance, legal, etc. ). Atomic incubates and helps launch companies across consumer and enterprise markets—de‑risking early stages and accelerating time to market—having helped create and scale businesses like Hims & Hers, Bungalow, Replicant, Homebound, and Exowatt.
Senior Manager – Customer Experience
Job not on LinkedIn
3 days ago
Atomic
B2B • B2C
Atomic is a venture studio and co-founder that partners with entrepreneurs to build and scale startups by providing capital, talent, operational playbooks, and specialized teams (product, engineering, go-to-market, recruiting, finance, legal, etc. ). Atomic incubates and helps launch companies across consumer and enterprise markets—de‑risking early stages and accelerating time to market—having helped create and scale businesses like Hims & Hers, Bungalow, Replicant, Homebound, and Exowatt.
📋 Description
• Oversee the daily operations of customer support function • Supervise and coach frontline agents • Serve as the day-to-day point of contact for external customer support partner(s) • Partner with the Head of CX to identify customer sentiment trends • Monitor team performance metrics and provide coaching and feedback • Serve as a primary point of escalation for issues raised • Help implement new processes, SOPs, and macros • Assist in onboarding and ongoing training for agents • Collaborate cross-functionally with marketing, product, and operations
🎯 Requirements
• 4+ years in a customer experience, customer support, or community management role, with at least 2 years in a leadership or supervisory position • 1-2 + years experience managing or partnering with BPOs • Background in e-commerce, subscription, or DTC brands, ideally in a nutrition or pet category • Excellent written and verbal communication skills with a natural, empathetic tone • Comfortable in startup environments, resourceful, adaptable, and excited to help build from zero • Familiarity with Gorgias, ZenDesk, Shopify, and social moderation tools (e.g., Sprout Social, or similar) preferred • A genuine love for pets and a passion for creating experiences that strengthen the bond between pets and their humans
🏖️ Benefits
• Offers Equity
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