Junior IT Support, German

🕒 6 days ago

🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atos

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Atos is a global leader in digital transformation, providing a wide range of solutions and services across industries. The company specializes in cloud and infrastructure services, digital business platforms, technology consulting, and cybersecurity, with a focus on enhancing user experiences and supporting enterprise digital journeys. Atos is committed to sustainability and innovation, partnering with various organizations to drive digital advancements, such as its role as the official IT partner for the UEFA and the Olympic Games.

📋 Description

• Provide technical support to German-speaking clientele via telephone and electronic correspondence • Diagnose technical problems and deliver effective resolutions to end-users • Record and track support tickets, ensuring timely resolution in line with SLAs • Provide efficient support to ensure a positive customer experience • Escalate complex technical issues to specialized IT teams for faster resolution

🎯 Requirements

• Proficiency in both German and English is a must • Availability to work 3 rotating 8-hour shifts, including nights • Ability to provide technical support and troubleshoot IT-related issues • Ability to record and track support tickets in line with SLAs • Ability to escalate complex technical issues to specialized IT teams

🏖️ Benefits

• Diversity-supportive and inclusive company culture • ESG and tech-for-good initiatives • Global company environment