LogicMonitor Administrator, Monitoring Engineer

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8 hours ago

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ATSG

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B2B • Cybersecurity • Enterprise

ATSG is a managed IT services provider (now operating as XTIUM) that delivers cloud, networking, security, and unified communications solutions for mid-size and enterprise customers. It offers Desktop-as-a-Service (DaaS), Infrastructure-as-a-Service (IaaS), managed security and detection (MDR), managed network services, AI consulting, professional services, and 24/7 enterprise helpdesk and field services. The company positions itself as an AI-powered, full-stack IT partner that consolidates vendor stacks, ensures compliance and high availability, and acts as an extension of internal IT teams to secure and optimize operations.

501 - 1000 employees

Founded 1994

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting. • Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc. • Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary. • Maintain data consistency, accuracy, and hygiene within the platform. • Build reports for clients and internal Service Delivery staff. • Research, update, and maintain 1000’s of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware. • Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations. • Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts. • Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. • Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency. • Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs. • Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms. • Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices. • Collaborate with clients and onboarding project teams for device and client onboarding. • Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS). • Document processes, standards, DataSource customizations, workflows, and integration patterns. • Provide recommendations for monitoring improvements, standardization, and automation opportunities.

🎯 Requirements

• 3–5+ years of LogicMonitor or equivalent monitoring platform administration experience • 2-5+ years of LogicMonitor specific experience • Proficiency in Groovy, Java, Python, and general automation scripting • Experience working with modern Linux and Windows systems environments • Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols • Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals • Experience building or customizing monitoring DataSources or equivalent monitoring templates • Familiarity with REST APIs, JSON, and integration workflows • Experience with cloud platforms: Azure, AWS • Ability to analyze complex monitoring data and troubleshoot collection issues • Strong documentation, communication, and team collaboration abilities.

🏖️ Benefits

• Med/Dental/FSA/401(k) • Flexible Paid Time Off