Software Support Consultant

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 24%

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Attain

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Attain is a company providing a range of IT services and solutions, focusing on workplace and visitor management, energy and sustainability management, and enterprise IT services. Their offerings include products like Tango Reserve and Tango Visitor, which enhance workplace efficiency and guest experience, as well as Tango Energy & Sustainability, which provides insights for sustainability goals. Attain also delivers managed services, consulting, and support services aimed at improving productivity, and supports enterprises in integrating IT solutions seamlessly into their operations, ensuring a high level of customer satisfaction and collaboration with their clients.

📋 Description

• Perform system design and configuration • Design and develop reports • Conduct testing and remediation • Perform data conversion • Design integrations • Provide software support • Investigate and reproduce issues, provide fixes and workarounds, verify changes, and maintain continued support • Investigate and resolve challenging client support tickets • Monitor and own support metrics, including backlog, closure times, workload distribution, response and resolution times, and escalations • Apply appropriate development methodologies and best practices to ensure successful and timely delivery • Collaborate through requirements gathering, testing, rollout, and operations phases to ensure seamless transitions • Summarize and present results to globally distributed team members and clients • Understand technical requirements to ensure accurate implementation • Work with data and derive insights through reports and dashboards • Contribute to timely delivery of multiple projects within a virtual global team • Work with Tango's US-based teams and clients worldwide • Travel internationally as needed to work with clients

🎯 Requirements

• Ability to communicate effectively with international team members and clients • Ability to quickly understand business processes and how technology enables those processes • Good understanding of SDLC or software implementation lifecycle • Prior system configuration experience based on design specifications is a plus • No prior Oracle or ADF experience necessary • Ability to investigate and reproduce issues, provide fixes and workarounds, verify changes, and ensure continued software support • Ability to investigate challenging client tickets and close them • Ability to monitor and own support metrics, including ticket backlog, average time to close, workload distribution, first response time, resolution time, and ticket escalations • Strong understanding of databases such as Oracle and SQL Server • Strong Excel skills • Strong SQL skills • Knowledge of development methodologies such as agile and waterfall and best practices such as client reviews, QA procedures, and unit testing • Ability to collaborate through requirements gathering, testing, rollout, and operations phases • Ability to summarize and present results to global team members and clients • Ability to understand technical requirements for accurate implementation • Experience or familiarity with Business Intelligence and Data Visualization tools such as Power BI, Tableau, or Qlik is good to have • Ability to work with data and derive insights through reports or dashboards is an added advantage • Ability to work within a virtual global team environment and contribute to timely delivery of multiple projects • Willingness to travel internationally as needed • Willingness to work from 3 PM IST to 12 AM IST with appropriate meal breaks • Bachelor's/Master's degree specializing in Computer Science, MIS, IT, or another computer-related discipline • 3–6 years of relevant consulting-industry experience on medium-to-large-scale technology solution delivery engagements • Experience with Jira, Zendesk, or similar tools • Extensive experience with system implementation, reporting, back-end database management (e.g., Oracle, Teradata), and/or ETL interfacing (e.g., Informatica, SSIS) • Hands-on experience with Power BI, Tableau, and Qlik • Immediate joining required

🏖️ Benefits

• Work from home • Appropriate breaks for meals • Potential to gain extensive knowledge across multiple client areas • International travel opportunities as needed to work with clients

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