Implementation Manager

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October 22

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Attentive

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Marketing • SaaS • Artificial Intelligence

Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Act as a player-coach, leading by example in successfully launching & deploying newly sold customers while developing the team’s skills across every phase of onboarding: from running smooth Sales-to-Services handoffs and leading confident kickoff calls to troubleshooting technical blockers and holding customers accountable for deliverables and timelines • Partner closely with the Sales organization to ensure that deals are scoped, staffed, and launched according to plan; aligning on expectations pre-sale, validating readiness at close, and maintaining transparent communication around launch timelines and progress post-sale • Manage and mentor a team of Implementation Consultants responsible for rapidly and successfully launching new customers, running trials, and ensuring a seamless transition to the appropriate Customer Success teams • Serve as a bridge between Sales, Customer Success, and Services leadership, ensuring launch capacity and prioritization align with pipeline velocity and revenue targets. Regularly communicate launch readiness, team bandwidth, and any risks or dependencies impacting deal activation • Gather and report insights across the customer lifecycle, surfacing metrics such as time-to-launch, customer readiness, and launch throughput to Sales and CS leadership on a consistent cadence, using data to inform resourcing and deal pacing decisions • Lead new coaching and enablement initiatives for the Implementation team, raising the bar on delivery quality and customer experience while maintaining launch speed and efficiency • Collaborate daily with Sales and CS leadership to support the needs of a fast-scaling organization, ensuring that commitments made during the sales cycle are met with operational precision and that our largest deals get to value on time

🎯 Requirements

• 3 - 5 years of high-performing experience in implementing ecommerce and/or marketing saas technology • 1 - 3 years of experience managing Implementation teams or demonstrated leadership and/or coaching experience • Demonstrated ability to collaborate with Sales and CS to refine requirements and deliver intelligent, well architected solutions • Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals • Extremely personable: excited to coach and develop employees internally and work closely with customes externally • Incredibly detail oriented and organized

🏖️ Benefits

• Attentive Company Values • Equal Opportunity Employer • Reasonable accommodations for candidates with disabilities