Manager, Platform Services

9 hours ago

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Attentive

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Marketing • SaaS • Artificial Intelligence

Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Oversee and manage members of the Attentive Platform Services team (Program Coordinators) • Act as a primary point of support and escalation for your team • Coach for services delivery excellence • Identify opportunities for streamlining and improving operations • Implement new processes, systems, and tools to scale our team • Analyze and provide detailed insights about your team’s performance

🎯 Requirements

• 2+ years of experience as a manager, team lead, senior-level IC • You are a servant-leader with a knack for mentorship and coaching • You have proven experience in leading initiatives and teams successfully • Strong project management and problem solving skills, ability to prioritize correctly and work independently • Proficient with building reports and can tell stories beyond numbers • Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem • Solid technical knowledge of the Attentive platform and ability to troubleshoot issues when needed • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst

🏖️ Benefits

• equity • benefits