Business Central Support Consultant

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atticus Advisory Solutions Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Atticus Advisory Solutions Inc. is an outsourcing/offshoring firm that provides offshore ERP talent and managed staffing for ERP delivery. It recruits, places, and manages implementation consultants, developers, integration specialists, data/reporting analysts, QA, support, and finance ops aligned to NetSuite, SAP, Acumatica, Odoo and adjacent ecosystems. The company emphasizes retention, predictable delivery, role-based upskilling, and governance to reduce churn and rework, reporting outcomes like 91% staff retention, 1,000+ ERP consultants placed, and shortlists within 48 hours. Its services combine recruiting and placement, retention and management, and training/upskilling to act as a reliable extension of client teams.

📋 Description

• Provide timely technical support to clients via phone, email, and remote sessions • Diagnose and resolve software issues, escalating complex problems according to support procedures • Perform report writing and layout design • Conduct data imports and exports • Conduct client training and provide guidance on software best practices • Maintain detailed support interaction records and document solutions • Gather client feedback and relay it to the Operations Manager • Analyze client systems and processes to identify improvement and optimization opportunities • Identify opportunities to upsell products and services • Assist with software implementation projects • Monitor the support email account and take ownership of incoming support cases • Follow support procedures and ensure case visibility • Plan and manage personal workload and meet deadlines • Maintain accurate client data in company systems • Promote company culture, values, policies, and communication in customer-facing activities • Maintain relationships with clients, suppliers, and contractors • Maintain customer service and quality delivery standards • Recognize and advise on systems and process improvements • Collaborate with the team to achieve outcomes • Meet agreed business-related targets • Provide feedback to team members and management

🎯 Requirements

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience) • At least 2 years in software support • Proficiency in Microsoft Dynamics Business Central • General troubleshooting proficiency • Knowledge of office management procedures • Basic accounting knowledge • Business Central Certifications – MB800 would set the candidate apart • Excellent verbal, written, and interpersonal communication skills • Ability to explain technical concepts clearly to non-technical users • Strong analytical, problem-solving, organizational, time management, and multi-tasking abilities • Attention to detail • Exceptional customer service focus • Self-awareness, adaptability, and commitment to teamwork and company values

🏖️ Benefits

• Competitive compensation • Benefits • Annual leaves • Health and medical insurances • Flexible working arrangement • Opportunities for growth and development