NetSuite Support Engineer – Release Management

🔥 11 minutes ago

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Atticus Advisory Solutions Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Atticus Advisory Solutions Inc. is an outsourcing/offshoring firm that provides offshore ERP talent and managed staffing for ERP delivery. It recruits, places, and manages implementation consultants, developers, integration specialists, data/reporting analysts, QA, support, and finance ops aligned to NetSuite, SAP, Acumatica, Odoo and adjacent ecosystems. The company emphasizes retention, predictable delivery, role-based upskilling, and governance to reduce churn and rework, reporting outcomes like 91% staff retention, 1,000+ ERP consultants placed, and shortlists within 48 hours. Its services combine recruiting and placement, retention and management, and training/upskilling to act as a reliable extension of client teams.

📋 Description

• Own the release process. • Plan and execute deployments of SDF Account Customization Projects and SuiteApps across customer environments — sandbox, release-preview, and production — managing deployment windows, versioning, and rollback plans. • Run deployments to customers. • Trigger and supervise releases via the SuiteCloud CLI and automation, confirming object dependencies, feature requirements, and account configuration are satisfied before promoting changes. • Interpret logs and debug failures. • Read SuiteCloud CLI output, GitHub Actions run logs, and NetSuite execution/script logs to pinpoint validation errors, object conflicts, missing dependencies, permission and role issues, and account drift. • Troubleshoot with on-call engineers. • Partner with developers and on-call engineers during deployment incidents — reproduce the issue, gather evidence, drive root-cause analysis, and coordinate fixes or rollbacks under time pressure. • Drive incident response. • Escalate appropriately, communicate status clearly to internal teams and customers, and lead deployment-related issues to resolution. • Improve the system. • Maintain runbooks and deployment documentation, reduce manual steps, and continuously raise the reliability and observability of the release process. • Support customer accounts. Manage deployment credentials, tokens, and roles; help reproduce and resolve post-release issues reported by customers and support teams.

🎯 Requirements

• NetSuite development experience: 3+ years working hands-on in the NetSuite ecosystem • SuiteCloud Development Framework (SDF): practical experience building and deploying • Account Customization Projects and/or SuiteApps, including manifest and deploy XML, custom objects, and managing dependencies • SuiteScript 2.0/2.1: able to read, debug, and reason about User Event, Map/Reduce, Suitelet, and RESTlet scripts well enough to diagnose deployment and runtime issues • SuiteCloud CLI: comfortable using the CLI to validate, preview, and deploy projects, and to manage authentication • Git & GitHub Actions: solid Git workflow skills plus hands-on experience writing and maintaining GitHub Actions (YAML) for CI/CD • Strong debugging and log-analysis skills: a methodical approach to reading logs, isolating failures, and forming and testing hypotheses • NetSuite account fundamentals: working knowledge of roles, permissions, features, and token-based / OAuth authentication • Day-shift availability: able to work day shift PH time aligned to after-hours deployment windows across EST, CST, and PST.

🏖️ Benefits

• competitive compensation • benefits • annual leaves • health and medical insurances • flexible working arrangement • opportunities for growth and development