Client Experience Associate

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Atticus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Legal

Atticus is a law firm dedicated to helping individuals navigate the complexities of obtaining various types of aid, such as disability benefits, workers' compensation, and veterans' benefits, from government and insurance agencies. The firm emphasizes its commitment to cutting through bureaucracy and providing fast, effective, and personalized legal assistance. Atticus offers free advice through a team of in-house, Stanford-trained lawyers and matches clients with vetted law firms who work on a contingency fee basis. With high ratings and numerous positive client testimonials, Atticus is trusted for its expertise and client-focused approach in delivering better outcomes than attempting the process alone.

📋 Description

• You’ll spend each day communicating on the phone with clients to understand their situation, figure out whether we can help them, and advise them on the next steps. • You'll become an expert on a complex and interesting field, learn to rapidly navigate our internal tech platforms and tools (Salesforce, etc.), and help hundreds of ordinary people (each with a unique story) every week. • You’ll be measured by and compensated for the impact you have on our clients. • The conversations are deeply rewarding, and clients are profoundly grateful. You will have to navigate conversations on deeply personal and sad topics, gently but quickly offer guidance, and handle many different interactions over the course of a day.

🎯 Requirements

• You have a Bachelor’s degree from a top four-year university with strong academic performance. • You have at least 1 year of working experience outside of internships (longer internships to be considered). • You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation. • You’re a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support. • You have a strong work ethic and are capable of juggling multiple competing priorities. • Bonus / Nice-to-Have: • You’ve previously worked at a high volume, high-performing service/sales/support team from a company known for great customer service. • You have completed a socially-focused, hands-on internship or have significant volunteer experience.

🏖️ Benefits

• Medical and dental insurance with 100% of employee premiums covered • 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year) • Free membership to OneMedical • $600/year stipend for internet service • $1,000 reimbursable stipend for education and training outside of work • Up to $1,200/year student loan repayment assistance • 401(k) and optional HSA/FSA • Humble, thoughtful, smart, fun colleagues