Client Experience Specialist

March 19

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Atticus

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Legal

Atticus is a law firm dedicated to helping individuals navigate the complexities of obtaining various types of aid, such as disability benefits, workers' compensation, and veterans' benefits, from government and insurance agencies. The firm emphasizes its commitment to cutting through bureaucracy and providing fast, effective, and personalized legal assistance. Atticus offers free advice through a team of in-house, Stanford-trained lawyers and matches clients with vetted law firms who work on a contingency fee basis. With high ratings and numerous positive client testimonials, Atticus is trusted for its expertise and client-focused approach in delivering better outcomes than attempting the process alone.

51 - 200 employees

📋 Description

• At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. • Atticus makes it easy for any person in crisis to get the life-changing aid they deserve. • Each day, hundreds of people seek our help getting disability benefits or insurance compensation. • You’ll spend each day communicating on the phone with clients to understand their situation, figure out whether we can help them, and advise them on the next steps. • This job is different from traditional customer service or sales: Our service is totally free, and clients are desperate for our help. • You will have to navigate conversations on deeply personal and sad topics, gently but quickly offer guidance, and handle many different interactions over the course of a day.

🎯 Requirements

• You have at least three years of professional work experience, and have succeeded in jobs that involve talking to customers all day (CX, sales, support, hospitality, etc.). • You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation. • You’re a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support. • You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers. • You've previously worked at high volume, high-performing service/sales/support team from a company known for great customer service.

🏖️ Benefits

• Medical and dental insurance with 100% of employee premiums covered • 15 vacation days & 16 paid holidays each year • Free membership to OneMedical • $1,000/year reimbursable stipend for education and training outside of work • $600/year reimbursable stipend for internet service • Up to $1,200/year student loan repayment assistance • 401(k) and optional HSA • Free snacks, drinks, weekly lunches, and regular team dinners/events/retreats • Humble, thoughtful, smart, fun colleagues