Payment & Fraud Prevention Specialist

🔥 23 minutes ago

🇨🇱 Chile – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Fraud Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AudienceView

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📣 Marketing

🏨 Hospitality

💰 Venture Round on 2016-11

Consulting • Marketing • Hospitality

AudienceView is an enterprise-level event management platform that specializes in ticketing, customer engagement, and fundraising solutions for live events. The company provides tailored software for various sectors including performing arts, live music festivals, museums, and higher education institutions. AudienceView enhances operational efficiency, enabling organizations to create, manage, and analyze events while driving revenue growth through insightful customer engagement and marketing features.

📋 Description

• Deliver AudienceView payment and fraud prevention services to clients • Lead onboarding for new clients to AV Pay, including setup, configuration, and best practices • Onboard clients onto the AudienceView fraud prevention tool and supporting processes • Own saved payments data migrations, consistently meeting internal SLAs and improving productivity • Support existing clients with AV Pay inquiries and issues across all products • Troubleshoot payment failures, transaction errors, integration issues, and false-positive transactions • Investigate and resolve payment processing issues with clients and internal teams • Liaise with payment gateway and processing vendors to escalate and resolve technical or operational problems • Document and communicate solutions to clients • Analyze transactions, behaviors, and patterns to detect potentially fraudulent activity • Investigate suspicious activity, emerging fraud schemes, and vulnerabilities using fraud detection tools • Alert clients to fraud activity and support fraud prevention and chargeback mitigation strategies • Maintain current blocked lists and allow lists • Prepare regular management reports on fraud incidents, trends, and ROI of fraud prevention tools and services • Assist with audits and provide payment and fraud prevention documentation • Coordinate Level 2 support with payment gateways, processing vendors, and fraud tool providers • Maintain up-to-date knowledge of vendor systems, updates, and requirements • Serve as a subject matter expert for AV Pay and fraud prevention across AudienceView products • Collaborate with product, engineering, and client teams to improve payment and fraud workflows and the client experience

🎯 Requirements

• Currently residing in Chile with a legal work status • 2–4 years of experience in payment operations, fraud analysis, risk management, client support, or a similar role • Experience with payment gateways and processing vendors • Familiarity with fraud detection systems and investigative tools, such as ThreatMetrix, Kount, Sift, and Cybersource Decision Manager • Exceptional client service skills • Technical aptitude in payment systems • Ability to work cross-functionally to resolve issues and optimize payment processes • Strong analytical, troubleshooting, and problem-solving skills • Excellent attention to detail and organizational skills • Proficiency in data analysis tools, such as Excel and Power BI • Proficiency in payment and fraud monitoring systems • Excellent verbal and written communication skills for client interactions, report writing, and cross-functional collaboration • Ability to work flexible hours, including occasional overtime or weekend shifts for urgent cases

🏖️ Benefits

• Flexible working hours • Occasional overtime or weekend shifts may be available/required for urgent cases • Remote-first work environment • Globally based colleagues • Accessible hiring process and accommodations and adjustments for applicants with disabilities • Interview recording/AI note-taking choice: applicants may request manual notes instead