Director of TikTok Shop

Job not on LinkedIn

🔥 4 hours ago

🌐 Philippines, Mexico, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Augo

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

🛒 Retail

🔧 Hardware

eCommerce • Retail • Hardware

Augo is an online retailer that sells consumer hardware and home-related goods, primarily offering screen doors and cargo tie-down products such as ratchet straps, retractable ratchet straps, and soft loop tie-downs. The site lists product collections, pricing, sizes and break-strength specifications, customer reviews, and standard e-commerce features (cart, account, newsletter, free shipping threshold). Augo appears focused on durable, heavy‑duty physical products for home and transport use and markets directly to consumers through its web storefront.

📋 Description

• Monitor Amazon listing health and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts • Support Amazon listing updates, keyword research, and backend search terms • Respond to Amazon customer messages within 24 hours • Manage the customer email inbox and Amazon Q&A responses • Escalate complex customer issues and track recurring issues • Support Shopify product information, imagery, promotions, and updates • Maintain the TikTok Shop backend • Coordinate consistent updates across platforms • Maintain accurate pricing across Amazon US and international marketplaces, Shopify, TikTok Shop, and other channels • Maintain pricing sheets in Google Sheets and implement coordinated pricing changes • Edit images in Canva or Photoshop and prepare listing images to platform specifications • Support A+ content and promotional graphics • Research suppliers on Alibaba and 1688 • Build vendor comparison spreadsheets and coordinate sample tracking • Enter data into internal systems • Compile weekly cross-platform reports and provide ad-hoc analysis • Complete onboarding, listing-monitoring, customer-service, pricing, Shopify, image-editing, and sourcing milestones under the 30/60/90-day plan • Flag process improvements and help refine SOPs

🎯 Requirements

• 1+ year direct hands-on Amazon Seller Central experience — non-negotiable • Experience monitoring or managing e-commerce listings • Prior customer service background • Comfortable managing tasks from multiple stakeholders • Near-native written English (9+/10 self-rating) • Proficiency in Amazon Seller Central • Customer service written communication skills • Google Workspace proficiency, including Sheets, Docs, and Drive • Basic Canva or Photoshop skills • Reliable US Eastern time-zone overlap of at least 3–4 hours per day • Shopify backend familiarity is nice to have, not required • TikTok Shop backend familiarity is nice to have, not required • Amazon PPC or advertising familiarity is nice to have, not required • Helium 10, Jungle Scout, DataDive, or similar tools are nice to have, not required • Alibaba or 1688 sourcing experience is nice to have, not required • International marketplace experience is nice to have, not required • Basic spreadsheet formulas such as VLOOKUP and INDEX/MATCH are nice to have, not required • A+ content design experience is nice to have, not required • Self-directed within clear priorities • Strong prioritization judgment • Proactive communication and early blocker escalation • Ability to handle pressure • Ownership of assigned work • Comfortable working as a shared resource across departments

🏖️ Benefits

• Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work • Direct work with the founder and multiple department heads • Real feedback, real answers, and real ownership • Growth path into specialist tracks, team lead roles, or department support • Fully remote work • Work from wherever you’re most productive • Mission-driven work supporting families and adventurers