Ecommerce Operations Assistant

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🔥 28 minutes ago

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Augo

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

🛒 Retail

🔧 Hardware

eCommerce • Retail • Hardware

Augo is an online retailer that sells consumer hardware and home-related goods, primarily offering screen doors and cargo tie-down products such as ratchet straps, retractable ratchet straps, and soft loop tie-downs. The site lists product collections, pricing, sizes and break-strength specifications, customer reviews, and standard e-commerce features (cart, account, newsletter, free shipping threshold). Augo appears focused on durable, heavy‑duty physical products for home and transport use and markets directly to consumers through its web storefront.

📋 Description

• Amazon Listing Monitoring & Support Monitor Amazon listing health across our catalog. Flag issues as they happen — Buy Box loss, suppressed listings, content violations, low inventory alerts. Support listing updates when needed (titles, bullets, descriptions, images). Back up the team on keyword research and backend search terms. • Customer Service Across Channels Respond to Amazon customer messages within 24 hours. Handle the customer email inbox at support@augo. Manage Amazon Q&A responses. Escalate complex issues to the right department head. Track recurring issues so we can fix them upstream. • Multi-Platform Store Management Support our Shopify store — product info, imagery, promotions, and updates. Support TikTok Shop backend maintenance. Coordinate updates across platforms so everything stays consistent. • Pricing Across Platforms & Countries Keep pricing accurate and aligned across Amazon (US + international marketplaces), Shopify, TikTok Shop, and any other channels we launch on. Maintain pricing sheets in Google Sheets. Roll out coordinated pricing changes when the team makes them. • Image Work & Content Support Basic image editing in Canva or Photoshop. Prepare listing images to spec across platforms. Support A+ content and promotional graphics when needed. • Sourcing Research Basic supplier research on Alibaba and 1688. Build vendor comparison spreadsheets. Coordinate sample tracking. You’re not negotiating deals — you’re building the data department heads need to negotiate. • Data & Reporting Support Data entry into internal systems. Compile weekly reports across platforms. Ad-hoc analysis for department heads as needed.

🎯 Requirements

• 1+ year direct hands-on Amazon Seller Central experience — non-negotiable • Experience monitoring or managing e-commerce listings • Prior customer service background • Comfortable managing tasks from multiple stakeholders • Near-native written English (9+/10 self-rating) • Amazon Seller Central proficiency • Customer service written communication • Google Workspace proficiency (Sheets, Docs, Drive) • Basic Canva or Photoshop • Detail-oriented, organized, comfortable multi-tasking • Reliable time zone overlap with US Eastern (3–4 hrs/day minimum) • Nice to Have (Not Required)• Shopify backend familiarity • TikTok Shop backend familiarity • Amazon PPC / advertising familiarity • Helium 10, Jungle Scout, DataDive, or similar tools • Alibaba / 1688 sourcing experience • International marketplace experience (Amazon EU, UK, CA, AU) • Basic spreadsheet formulas (VLOOKUP, INDEX/MATCH) • A+ content design experience

🏖️ Benefits

• Cross-Functional Exposure Most VA roles pigeonhole you into one narrow area. This one gives you access to every part of the operation — Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, cross-country work. You’ll learn how an entire e-commerce brand actually runs from the inside. • Direct Line to the Team You’ll work directly with the founder and multiple department heads. No corporate red tape, no committee approvals, no waiting weeks for direction. Real feedback, real answers, real ownership. • A Brand With Proven Traction Thousands of 5-star reviews on Amazon. We’re not a startup guessing at product-market fit — we’re a proven brand scaling across new channels, new countries, and new categories. Your work compounds on real momentum. • Real Impact Across Departments Your work moves the needle in customer satisfaction, listing health, pricing accuracy, cross-platform consistency, sourcing costs — everywhere. You’ll see your contribution in real business results, every week. • Growth Path Prove yourself here and there’s room to grow — into specialist tracks (Amazon operations, customer experience, sourcing, international expansion), team lead roles, or department support as AUGO scales. • Fully Remote Work from wherever you’re most productive. All you need is reliable internet, US Eastern time zone overlap, and the discipline to show up every day. • Mission-Driven AUGO is about helping families and adventurers take life to go. You’ll be growing a brand that genuinely makes people’s lives easier — that shows up in every 5-star review, every returning customer, every review that says “buying another one for my in-laws.”