Implementation Specialist

Job not on LinkedIn

August 9

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Aurelian

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Artificial Intelligence • B2B • Public Safety

Aurelian is a company that provides AI-powered conversational automation specifically designed to handle non-emergency calls for public safety dispatch centers. By automating these calls, Aurelian allows telecommunicators to focus on emergencies, improving efficiency and reducing burnout. Their technology supports real-time interactions, collects necessary information from callers, and routes or resolves issues instantly across various communication channels, including phone, texting, and web-chat.

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Lead the end-to-end implementation process for new customers, from kickoff to go-live • Gather and analyze client requirements to tailor our platform to their workflows • Configure customer environments, dashboards, and integrations based on best practices • Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders • Conduct training sessions and knowledge transfer for client teams • Troubleshoot and resolve technical and operational issues during onboarding • Continuously document and refine implementation playbooks, templates, and checklists • Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff • Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live

🎯 Requirements

• 2-4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer-facing role (SaaS experience preferred) • Strong project management skills and ability to juggle multiple customer projects • Excellent communication and interpersonal skills • Technical aptitude—comfortable learning software platforms and understanding complex business logic • Analytical mindset and problem-solving ability • Experience working cross-functionally with technical and non-technical teams • Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems • Bonus: Exposure to Azure, call handling equipment, and experience in public safety / 9-1-1