Junior Operations Agent – Bulgarian Speaker

🔥 14 hours ago

🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AUTO1 Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🚘 Automotive

📦 Logistics

📣 Marketing

💰 Convertible Note on 2020-07

Automotive • Logistics • Marketing

AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.

📋 Description

• Talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status • Talk by phone and e-mail with partner carriers regarding the transport status of the cars purchased by the car partners • Monitor inbound and outbound calls and email responses to assess associates' demeanor, accuracy, customer service performance, and conformity to company policies and procedures • Ensure business objectives and company procedures are met in communication and case resolution for car partners • Keep car partners constantly informed of complaint and transport status • Check complaints received and ensure damages were not specified in the data sheet • Ensure evidence received from complaints aligns with company objectives • Ensure customer satisfaction by considering requests • Provide innovative problem-solving solutions after reviewing data • Ensure procedures meet legal standards and regulations • Maintain a database of quality reports, reviews, statistics, and other documents • Provide feedback to contact center team leaders and managers • Prepare and analyze internal and external quality reports for management review

🎯 Requirements

• At least one year of work experience as a quality assurance manager in call centers / BPO • Bachelor’s degree • Native or Advance Bulgarian speaker • Fluent in English (spoken and written) • Excellent verbal, written and interpersonal communication skills • Exceptional listening and analytical skills • Outstanding customer service skills and dedication to providing exceptional customer care • Automotive knowledge will be a plus • Proficient with Microsoft Office (intermediate Word, basic Excel) • Solid time management skills • Problem solver, self-driven and very good assertiveness

🏖️ Benefits

• Room for growth and challenges to learn from