Operations Associate

🔥 44 minutes ago

🌐 Romania, Costa Rica – Remote

🇷🇴 Romania – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Handle inbound calls from customers/agents to resolve account queries • Provide customer service for insurance policy transactions, including new business, renewals, amendments and enquiries • Meet or exceed business KRAs, including NPS, Quality, Productivity and AHT or other specified metrics • Work in a 24*7 environment with split offs and rotational shifts • Work from the office or hybrid as specified by the business/process • Collaborate with the team and adapt to adversity, business challenges and requirements • Operate with minimal supervision

🎯 Requirements

• High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US) • Strong ability to multi-tasking • Efficient in internet, computer usage, typing and web-based application skills • High attention to detail and accuracy • Numeracy, Products & Telephone etiquette • Experience of minimum 1 year of contact center experience is required • Highschool diploma • English B2 (SVAR and WriteX score of 55 - 58) • Willingness to work in a 24*7 environment, split offs and rotational shifts

🏖️ Benefits

• Employees can work remotely • Willingness to work from office or Hybrid as specified by business / process • Full-time employment