Technical Operations Engineer

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🔥 12 hours ago

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iPiD

WebsiteLinkedInAll Job Openings

11 - 50 employees

We share a vision to make cross-border payments easy, secure, and seamless. We achieve this by partnering with financial services providers (banks, payment systems, payment fintechs, wallets…) to deliver an addressing data platform that helps the payment industry to provide a more efficient and user-friendly payment journey. iPiD is built for all – we do not replace banks, payment fintechs, wallets or remittance companies; nor do we replace existing payment rails. Contact our team to find out how our solutions can transform your cross-border payment experience.

📋 Description

• Deliver L2 technical support to clients via phone, email, and chat; own case lifecycle, provide timely status updates, and maintain accurate records of all interactions in Jira. • Safeguard production of reliability and system stability through effective observability, monitoring, alerting, and incident management practices. • Configure log monitoring and alerting dashboard; triage and investigate alerts when triggered. • SLA and response-time ownership. Track adherence to response-time commitments. • Support internal stakeholders with recurring operational tasks and ad-hoc requests. • Continuously improve technical support operations in collaboration with Presales, Operations, and Customer Success. • Document technical solutions, runbooks, and knowledge base articles for reuse across the support and engineering teams. • Act as a release gatekeeper: participate in User Acceptance Testing (UAT) to ensure a smooth handover from Development to Operations for every feature release.

🎯 Requirements

• Min. 3 years working experience in technical support organisation, ideally in fintechs, financial services, or any regulated environment • Experience of tracing and resolving issues using logging, DB query and other support tools. • Experience working on cloud-based technologies associated with Azure / AWS / GCP • Sound knowledge in service desk operations • Strong analytical skills, detail oriented, and solid problem-solving abilities • Empathetic and level-headed to own and solve problems end-to-end to customer’s satisfaction • Excellent verbal and written English communication skills • Ability to work independently and as a reliable team player • Must be legally authorized to work in the country where the role is based without requiring current or future visa sponsorship.

🏖️ Benefits

• Meaningful Impact – Play a key role in shaping the future of trusted cross-border payments and fraud prevention, helping solve critical challenges for financial institutions and businesses worldwide. • Learn from experienced industry leaders – Join a team with deep expertise across payments, fintech and technology, and gain exposure to global customers and markets . • Ownership & Growth – Join a fast-growing global fintech where your contributions are visible and valued, with the opportunity to participate in our Employee Stock Option Plan (ESOP) and share in our long-term success.