Client Success Manager – Bilingual

5 days ago

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Autocorp.ai

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Automotive • Fintech • SaaS

Autocorp. ai is a cutting-edge automotive software company that simplifies the vehicle sales process through its AVA™ platform. This platform provides dealerships with essential tools such as soft pull credit checks, real-time ID verification, and predictive credit scoring, enabling them to generate credit-verified leads and streamline operations for both sales and financing. With a focus on enhancing customer experience and reducing fraud, Autocorp. ai is dedicated to helping dealerships close deals faster and more efficiently.

11 - 50 employees

Founded 2019

💳 Fintech

☁️ SaaS

📋 Description

• Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication. • Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners. • Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down. • Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI. • Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups. • Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer. • Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.

🎯 Requirements

• Bilingual Skills – You speak both English and French fluently, making it easy to connect with a wide range of clients. • 1–3+ Years of Experience – You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key. • Automotive Industry Know-How – Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space. • SaaS Savvy – You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms. • Proven Portfolio Management – You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).