Business Customer Success Manager

🕒 May 13

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote

💵 $72k - $128.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📱 Media

Architecture • Engineering • Media

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Own the post-sale customer relationship for an assigned portfolio of customers • Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges • Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes • Establish success metrics and track progress through regular business reviews and strategic planning sessions • Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities • Identify and support at-risk accounts through targeted adoption and enablement strategies • Document and articulate customer value realization through business cases and success stories • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

🎯 Requirements

• Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes • Experience building mutual success plans, business cases, or documented account strategies • Experience working with complex organizations managing multiple priorities and stakeholders • Strong executive-level communication and presentation skills • Customer-first mindset with high emotional intelligence • Ability to prioritize and manage multiple complex accounts simultaneously • Proven ability to collaborate across internal and external stakeholders

🏖️ Benefits

• Health and financial benefits • Time away and everyday wellness