Client Services Specialist, German Speaker

🕒 September 3

🌐 Ireland, Spain – Remote

🇮🇪 Ireland – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Provide frontline, multi-channel support via phone, chat, and email • Troubleshoot product access, licensing, account, and order-related issues • Ensure access to purchased software using internal systems and remote tools • Deliver a high-quality, solution-focused customer experience • Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance • Act as a subject matter expert on Autodesk policies, processes, and tools • Support partner enablement and collaborate cross-functionally, including with Sales • Contribute to knowledge base content and recommend process improvements • Maintain professionalism and adaptability in a fast-paced environment

🎯 Requirements

• BSc or MSc graduate • 0–4 years of professional experience • Experience using a CRM system • Willingness to work flexible shifts and overtime as needed, with shift start times of 7:00 AM • Fluent French or German • Fluent English • Italian or Spanish, plus other language skills are an advantage • Strong verbal and written communication skills • Salesforce experience preferred • Experience in a customer service or support environment • Strong problem-solving skills • Ability to manage multiple priorities in a dynamic, fast-paced environment

🏖️ Benefits

• In-person onboarding and/or in-person ID verification may be required