Senior Incident Commander

🕒 3 days ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $112k - $200.9k / year

⏰ Full Time

🟠 Senior

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📱 Media

Architecture • Engineering • Media

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Act in the role of an Incident Commander to facilitate high-severity incident triage • Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion • Communicate clear updates to stakeholders • Participate in on-call rotation for Incident Commander role • Drive the use of incident metrics and perform a first-level analysis of incident data • Run regular Incident Review meetings with Cloud Operations cross-functional teams • Provide oversight for Cloud Service Operation Centre Level 1 engineer performance • Run post-incident debrief meetings to drive engagement with incident responders • Analyse incidents using an interview-based approach to extract deep learnings

🎯 Requirements

• 10+ years of experience in a similar operations function • 3-5 years’ experience leading or defining processes for high availability production environments • Bachelor’s degree in computer science or a related technology field or equivalent experience • Proficient in effectively communicating to a wide range of audiences in both written and oral form • Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends • Must be process-oriented, energetic and an analytical thinker • Solid understanding of basic Amazon Web Services infrastructure services • Knowledge of incident analysis, problem, and change management practices • Experience with defining and maintaining operational processes

🏖️ Benefits

• Health and financial benefits • Time away and everyday wellness