AutoLeap
SaaS • Transport • Productivity
AutoLeap is a provider of modern, cloud-based auto repair software designed to streamline operations and increase profitability for auto repair shops. Their software automates many aspects of shop management, including scheduling, estimating, invoicing, and customer communication, making it easier for shops to manage both day-to-day operations and customer interactions. AutoLeap's features include digital inspections, Google reviews management, marketing modules, and integration with QuickBooks, among others. The software is tailored to meet the needs of independent repair shops and multi-location franchises, helping them boost revenue, reduce communication time with customers, and minimize no-shows. With AutoLeap, repair shops can operate more efficiently, delight customers, and achieve higher profit margins.
Quality Specialist, Product Operations
Job not on LinkedIn
June 13
AutoLeap
SaaS • Transport • Productivity
AutoLeap is a provider of modern, cloud-based auto repair software designed to streamline operations and increase profitability for auto repair shops. Their software automates many aspects of shop management, including scheduling, estimating, invoicing, and customer communication, making it easier for shops to manage both day-to-day operations and customer interactions. AutoLeap's features include digital inspections, Google reviews management, marketing modules, and integration with QuickBooks, among others. The software is tailored to meet the needs of independent repair shops and multi-location franchises, helping them boost revenue, reduce communication time with customers, and minimize no-shows. With AutoLeap, repair shops can operate more efficiently, delight customers, and achieve higher profit margins.
📋 Description
• AutoLeap is looking for an enthusiastic Quality Operations Specialist to join our Product Operations team. • We are a fast-growing company led by repeat entrepreneurs expanding their success in the SaaS space for automotive repair. • As a member of our Product Operations team , you’ll help ensure our products meet high-quality standards, improve processes, and manage day-to-day quality operations. • You’ll leverage your skills in customer support, project coordination, and quality improvement to enhance problem-solving, collaboration, and timely issue resolution. • Responsibilities include maintaining standard operating procedures, analyzing data for insights, creating process documentation, training on procedural changes, and managing related operational tools. • You’ll be involved in all stages of the product development lifecycle, ensuring consistent execution aligned with our quality standards.
🎯 Requirements
• Strong academics from a top undergraduate program with a technical background in IT, software engineering, or quality management • 1–3 years of experience in a quality-focused role at a software company (e.g. product operations, customer support, QA, or engineering), h a heavy day-to-day involvement in quality operations and software product quality improvement processes • Familiarity with software development processes, product operations, and tools that support software quality and cross-functional delivery • Strong customer focus with the ability to understand user needs, gather feedback, and align operations to deliver great customer experiences • A continuous improvement mindset with a focus on driving customer outcomes • Proficiency in preparing detailed data analysis, reports, and charts to support decision-making • Excellent communication and interpersonal skills, with fluency in English (written and verbal) • Experience creating professional documentation and presentations for cross-functional stakeholders • Strong organizational skills and attention to detail; ability to manage multiple projects, timelines, and dependencies • High proficiency in Jira and JQL, with a working knowledge of quality management and continuous improvement principles • Proven ability to thrive in fast-paced, results-driven environments; adaptable, resilient, and comfortable with change • A collaborative, proactive mindset with intellectual curiosity and a willingness to learn and grow • A balance of confidence and humility, with the ability to both lead and listen • Experience working with a B2B SaaS product in a startup environment (Preferred) • Background in technical customer support (Preferred) • Hands-on experience with product analytics tools (e.g. Pendo, Gainsight PX, Amplitude) (Preferred) • Effective use of AI tools to accelerate documentation and improve productivity, with appropriate governance (Preferred)
Apply Now