Support Engineer

🕒 August 21

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Automat-it

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Automat-it is an all-in AWS Premier partner empowering startups with DevOps & FinOps expertise and hands-on services. Founded in 2012 by CEO Ziv Kashtan, Automat-it has guided and supported hundreds of startups to leverage AWS smarter throughout their growth journey. Specializing in DevOps, Cloud services, DBA, IT infrastructure, and Performance, they build cloud solutions from the DevOps perspective to optimize cloud performance and economics for their customers.

📋 Description

• Respond to incidents according to playbooks • Provide remote customer support in rotating 8-hour shifts to ensure 24/7 coverage • Monitor and troubleshoot network, infrastructure, and application issues • Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds • Maintain and document monitoring solutions • Contribute to infrastructure automation and internal Support tools development

🎯 Requirements

• At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps • Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification • Availability to participate in a 24/7 operational shift rotation, including night shifts • Confident Linux OS knowledge • Network troubleshooting and configuration • Git and scripting skills with either Python or Bash • Web applications architecture understanding • Monitoring tools and principles, including Prometheus and CloudWatch • Upper-intermediate English language proficiency • Great customer service and confident business communication skills • Strong troubleshooting and problem-solving skills; drive to prevent incidents • Innovative mindset and willingness to learn new tools and best practices • IaC knowledge: CloudFormation and Terraform is an advantage • CI/CD knowledge: Jenkins and ArgoCD is an advantage • Container orchestration knowledge: Docker and Kubernetes (EKS, GKE) is an advantage