DMV Operations Specialist – Titles

🕒 May 27

🏄 California, Illinois, +4 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AUTOPAY

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

💰 Series A on 2017-02

Finance • Fintech

AUTOPAY is a company that specializes in streamlining the auto financing process, offering services such as auto refinance, lease buyouts, and new car loans. With a diverse network of lenders, AUTOPAY ensures competitive rates for a wide range of credit profiles. The company emphasizes a simple online application process enhanced by their marketplace of lenders, allowing customers to apply in minutes and manage loans through a virtual financial office without the stress of traditional methods. AUTOPAY offers secure, efficient electronic transactions, making car financing quicker and more effective while helping customers improve their financial situations by lowering interest rates and monthly payments.

📋 Description

• Conduct high-volume outbound calls to DMVs across all 50 states and counties • Navigate varying DMV processes, hold times, and agent responses to obtain required information • Verify title status, lien perfection, rejection reasons, correction requirements, and applicable fees • Challenge inconsistent or unclear responses to ensure accuracy and completeness • Accurately document findings in internal systems with high attention to detail • Identify discrepancies and flag risks impacting title perfection timelines • Act as a support layer to Production and Resolution teams by supplying verified, timely information • Provide informed recommendations to leadership based on DMV interactions and observed patterns • Update internal job aids and process documentation based on real-time findings • Maximize productivity during variable hold times

🎯 Requirements

• Minimum 1+ year experience in DMV operations or title processing • Strong working knowledge of vehicle titling, lienholder requirements, and DMV processes • Proven ability to navigate complex or inconsistent external processes • Experience handling high-volume phone interactions in a professional setting • High level of accuracy and documentation discipline

🏖️ Benefits

• Paid time off and paid holidays • 401K Savings Plan • Four health insurance plan options • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Dental and Vision insurance • Long- and Short-Term Disability and Life insurance