AutoRABIT
SaaS • Security • Enterprise
AutoRABIT is a company specializing in automated DevSecOps solutions specifically for Salesforce environments. It offers a variety of products and services aimed at enhancing security, compliance, and productivity for enterprise teams using Salesforce. These include automated release management, data protection, static code analysis, and visual analytics tools. AutoRABIT's solutions are designed to support rigorous data security regulations and ensure quality in application releases. The company's offerings are built to provide deep automation and visibility into the Salesforce DevOps pipeline, catering to industries such as banking, healthcare, and life sciences.
Senior Technical Support Engineer
Job not on LinkedIn
October 15
AutoRABIT
SaaS • Security • Enterprise
AutoRABIT is a company specializing in automated DevSecOps solutions specifically for Salesforce environments. It offers a variety of products and services aimed at enhancing security, compliance, and productivity for enterprise teams using Salesforce. These include automated release management, data protection, static code analysis, and visual analytics tools. AutoRABIT's solutions are designed to support rigorous data security regulations and ensure quality in application releases. The company's offerings are built to provide deep automation and visibility into the Salesforce DevOps pipeline, catering to industries such as banking, healthcare, and life sciences.
📋 Description
• Assist customers in demanding and complex development environments • Learn new products and technologies quickly • Provide individualized level of service to customers • Guide customers in finding the right implementation and advocate the best way to use products • Troubleshoot, investigate and solve customer issues in a timely manner • Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues and improve overall customer experience. • Maintain communications with clients on the status of all open requests. • Drive technical issues to resolution
🎯 Requirements
• Excellent Customer service experience and communication skills • Attention to detail • Understanding and ability to learn technical concepts quickly • 2-3 years previous Technical customer support experience • Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) • Experience with system-wide deployments • Investigation skills to understand problems in their context and the ability to reproduce these scenarios. • Familiarity with working with logs is a plus. • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience • Any Salesforce certification is a plus. • Must live in and be eligible to work in Australia.
🏖️ Benefits
• This is a 100% remote job, but requires 10% travel and an in-person component to the interview process.
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