Partner Support Specialist

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🐊 Florida, Nevada, +3 more states – Remote

🐊 Florida – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Autura

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🚗 Transport

🏢 Enterprise

Technology • Transport • Enterprise

Autura is a technology company that specializes in automated dispatching solutions for the towing and roadside assistance industry. By connecting law enforcement, tow operators, and vehicle owners, Autura streamlines the communication and coordination processes, significantly reducing response times and enhancing safety on roadways. Their solutions help government agencies efficiently manage towing operations, reduce call volumes, and improve overall public safety.

📋 Description

• Deliver exceptional and prompt customer service to partner inquiries through various channels including, phone, email, and additional tools. • Engage actively in meetings and training sessions as needed to stay updated on processes and industry knowledge • Identify and troubleshoot technical issues reported by partners and escalate complex issues when necessary • Provide clear information to partners regarding products, services, and policies. • Document accurate and up-to-date records of interactions or issues • Maintain our internal inventory management system, accurately recording essential tow information through data entry • Coordinate, oversee, and dispatch tow operations in multiple regions, ensuring smooth dispatch and monitoring processes

🎯 Requirements

• 2-3 years’ experience in a customer support experience or in a similar role • Strong problem-solving skills • Exceptional communication, both written and verbal • Familiarity with smartphone technology and web-based applications preferred • Ability to work in a fast-paced environment and adapt to change • Track record of working in both a team environment and independently • Detail-oriented with excellent organization and multitasking abilities • Motivated to learn and takes initiative