Travel Operations Specialist

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Aux

WebsiteLinkedInAll Job Openings

51 - 200 employees

We pair up A+ talent with business leaders and promising startups across the globe. We offer a full-time work-from-home setup with full employment benefits that would allow you to be productive in the comfort of your own home.

📋 Description

• Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre • Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes • Coordinate hotel, villa, transportation, dining, and experience reservations • Research and compare supplier availability, rates, and travel options • Monitor upcoming departures and proactively identify operational issues before they impact clients • Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages • Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics • Support active travelers during schedule changes, disruptions, and other operational matters • Assist with travel documentation and visa-related research • Generate and track client invoices • Reconcile supplier payments and commission records • Maintain accurate booking records and documentation within CRM systems • Support reimbursement processing and travel-related accounting tasks • Ensure all records are accurate, organized, and up to date • Build and maintain strong relationships with travel suppliers and service partners • Coordinate confirmations, payments, special requests, and operational follow-ups • Maintain supplier databases and booking records with a high level of accuracy

🎯 Requirements

• Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role • Strong organizational skills and exceptional attention to detail • Ability to manage multiple bookings and deadlines simultaneously • Excellent written and verbal English communication skills • Experience with invoicing, payment tracking, and administrative processes • Proficiency in Microsoft Office, particularly Outlook, Excel, and Word • Experience using CRM systems • Ability to work during US Eastern Time business hours • Preferred • Experience with Amadeus, Galileo, or Sabre • Familiarity with Zoho CRM, Axus, Travefy, Slack, or similar platforms • Experience supporting premium or luxury travel services • Background in bookkeeping, accounting, or travel finance • Additional language skills are an advantage

🏖️ Benefits

• Food Allowance • Government Benefits • 13th Month pay • Work Equipment • Night Differential if applicable (10% of hourly rate) • 20 Leaves (after 6 months) • Holiday pay (200% on Regular holidays; 130% on Special holidays) • Overtime pay (max of 10.25 hrs/day) • Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) • HMO (after 6 months)