AVAHI
1 - 10 employees
Founded 2018
🌍 Social Impact
🤝 Non-profit
🤝 B2B
Social Impact • Non-profit • B2B
AVAHI is a consulting firm specialized in sustainable and inclusive development. It operates advocacy and awareness activities through a non-profit association and provides advisory services including impact studies, investment opportunity analyses, market studies, business plan development, fundraising support, training, mentoring, and workshop facilitation. AVAHI works across sectors such as education, renewable energy, circular economy, agribusiness and ICT, serving startups, SMEs, investment funds and development agencies to promote entrepreneurship, impact investment and progress toward the UN Sustainable Development Goals.
Contact Center CX Consultant
Job not on LinkedIn
🕒 July 5
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
AVAHI
1 - 10 employees
Founded 2018
🌍 Social Impact
🤝 Non-profit
🤝 B2B
Social Impact • Non-profit • B2B
AVAHI is a consulting firm specialized in sustainable and inclusive development. It operates advocacy and awareness activities through a non-profit association and provides advisory services including impact studies, investment opportunity analyses, market studies, business plan development, fundraising support, training, mentoring, and workshop facilitation. AVAHI works across sectors such as education, renewable energy, circular economy, agribusiness and ICT, serving startups, SMEs, investment funds and development agencies to promote entrepreneurship, impact investment and progress toward the UN Sustainable Development Goals.
📋 Description
• Lead customer experience strategy and solution design for Amazon Connect practice • Conduct customer discovery engagements to understand existing contact center operations and customer journeys • Develop target-state CX strategies and contact center solution designs that align with customer business objectives • Produce detailed solution specifications for Amazon Connect implementations • Collaborate with Avahi’s Amazon Connect Engineers to ensure solution designs are technically feasible and ready for implementation • Advise customers on contact center operations best practices including workforce management fundamentals, quality assurance frameworks, and agent performance optimization • Support the sales team in qualifying contact center opportunities and contributing to proposal development • Develop thought leadership content (blog posts, case studies, webinar content) that positions Avahi as a credible Amazon Connect and CX partner
🎯 Requirements
• 7+ years of experience in contact center strategy, CX consulting, or contact center operations leadership • Demonstrated experience leading customer-facing discovery workshops, requirements gathering, journey mapping, and solution design presentations • Deep understanding of contact center operations: IVR design, ACD routing, workforce management, quality assurance, omnichannel strategy, and CX measurement frameworks (CSAT, NPS, FCR, CES) • Exposure to Amazon Connect and the AWS ecosystem, with the ability to understand contact flow architecture, Connect’s native capabilities, and supporting AWS services (Lambda, Lex, DynamoDB, Contact Lens, CloudWatch) • Experience with at least one major CRM integration in a contact center context (Salesforce, HubSpot, Zoho, Zendesk, ServiceNow, or Microsoft Dynamics) • Familiarity with legacy contact center platforms (Avaya, Cisco UCCE/UCCX, Genesys Cloud, Five9, NICE inContact) and cloud migration considerations • Familiarity with the AWS ecosystem; AWS Cloud Practitioner certification (minimum) required within 90 days of hire • Strong written and verbal communication skills with the ability to present CX strategy and technical recommendations to executive and operational audiences • Experience in a consulting, professional services, or systems integrator environment
🏖️ Benefits
• Remote-First Flexibility: Enjoy work-life harmony in a remote-first environment that allows you to work from anywhere. • Innovative Culture: We embrace a startup mindset, encouraging creativity, agility, and growth. • Career Development: Avahi is committed to your growth, offering mentorship and opportunities to advance your career. • Purpose-Driven Mission: Join us in making a difference. Avahi is dedicated to championing diversity, supporting women in tech, and fostering sustainable practices. • Global Collaboration: Work alongside a diverse, talented team, sharing insights and collaborating to create innovative solutions that make a real impact.
Apply Now
