Customer Support Specialist, Trainer

🕒 5 days ago

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Ava Industries

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • Medical

Ava Industries is a company that offers an advanced, user-friendly electronic medical record (EMR) platform designed to enhance communication and efficiency in healthcare. Built by healthcare providers, Ava simplifies the management of patient information, scheduling, and data migration, allowing clinics to focus more on patient care rather than software complexities. With a strong commitment to security and support, Ava aims to transform the EMR experience by providing a cloud-based solution that minimizes downtime and maximizes usability for clinics.

📋 Description

• Provide exceptional customer support to clients via phone and email • Troubleshoot software issues and provide effective solutions • Deliver comprehensive training to new and existing users on Ava, both remotely and occasionally in-person • Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials • Collaborate with the development team to identify and report software bugs and areas for improvement • Stay up-to-date on the latest features and updates to Ava EMR • Deliver detailed messaging to our customers on the latest releases, including updating Ava’s website • Contribute to the ongoing improvement of our Customer Support processes

🎯 Requirements

• Minimum 2 years of experience as an MOA in a medical office or hospital setting • Experience in hospitality or customer service is considered an asset and will be highly valued • Exceptional interpersonal, verbal, and written communication skills with the ability to build rapport with customers • Ability to problem-solve issues and find solutions effectively • Proven ability to train individuals in a clear and concise manner • Highly organized with meticulous attention to detail • Proficiency in Google Workspace and experience creating documents, spreadsheets, and presentations • Strong understanding of medical terminology and clinical workflows • Proficiency and understanding with Ontario systems (ie: Ontario Health, OntarioMD, ConnectingOntario ClinicalViewer, OLIS, HRM, DHDR, MCEDT) • Familiarity with relevant legislation, including PIPEDA and FOIP • Self-motivated with a strong work ethic and a passion for continuous learning.

🏖️ Benefits

• Competitive salary • Health Benefits & Health Spending Account • 4 weeks vacation + 1 week between December 25th to Jan 1st • Flexible, remote work environment that prioritizes work-life balance • Opportunities for professional growth and development