Director, Communications, Operations, Customer Service

Job not on LinkedIn

🔥 8 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Develop and lead a global communications strategy supporting Operations and Customer Service priorities • Serve as primary communications advisor to Operations and Customer Service executive leadership • Build integrated communications plans aligned with enterprise, regional, and functional needs • Translate complex business strategies into compelling narratives • Lead communications for manufacturing, distribution, supply chain, logistics, quality, procurement, and customer service functions globally • Develop communication frameworks and self-service resources for Customer Service leaders and teams • Support customer experience and operational alignment initiatives • Collaborate with site leaders and regional stakeholders for frontline and office-based associate communications • Advise on communications for operational initiatives, site activities, business continuity events, and transformation programs • Provide executive communications support, including speechwriting, presentations, leadership messages, town halls, and organizational updates • Lead the COO's communications and thought leadership strategy • Develop and govern executive social media strategies • Identify earned media, speaking engagement, and external visibility opportunities • Lead change communications for large-scale Operations and Customer Service transformation initiatives • Develop associate engagement strategies connecting employees to business priorities and company culture • Own communications preparedness and response for operational issues, disruptions, and site-related incidents • Develop crisis communications plans, tools, and training programs • Advise on operational risk, reputation management, customer-impacting events, and business continuity • Establish communications objectives, metrics, and reporting mechanisms • Analyze audience insights and communication performance data to improve programs and channels • Ensure governance and consistency across communications activities

🎯 Requirements

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, Business, or a related field required • 15+ years of progressive communications experience across corporate, agency, or consulting environments • Demonstrated success developing and leading enterprise-wide communications strategies for complex global organizations • Significant experience supporting senior executives and advising leadership teams on high-impact business issues • Strong experience across internal communications, executive communications, change communications, media relations, social media, and crisis management • Experience supporting operations, manufacturing, supply chain, customer service, industrial, healthcare, life sciences, or similarly complex business functions preferred • Proven success operating in highly matrixed, global organizations • Experience leading organizational transformation and change communications initiatives • Strategic communications expertise with exceptional business acumen • Outstanding writing, editing, storytelling, and presentation skills • Ability to influence and advise senior executives on sensitive and complex business issues • Executive presence and strong interpersonal effectiveness • Experience navigating ambiguity, organizational change, and fast-paced business environments • Strong issues management and crisis communications capabilities • Ability to build trusted relationships across functions, regions, and levels of leadership • Experience measuring communications effectiveness and translating insights into action • Highly collaborative, proactive, and solutions-oriented leadership style • Strong project management and organizational capabilities, with the ability to manage multiple priorities simultaneously • Digital fluency with expertise across social, digital, and emerging communications platforms • Commitment to continuous improvement, innovation, and communications excellence • Domestic and international travel up to 15%

🏖️ Benefits

• Learning experiences to support career growth and success • Diverse, equitable and inclusive culture • Equal opportunity employment • Reasonable accommodation during the employment process