Avantpage Translations
11 - 50 employees
Founded 1998
🏥 Healthcare
🏛️ Government
📚 Education
Translation • Healthcare • Government • Education
Avantpage Translations is a company specializing in a full spectrum of translation services to assist clients in meeting the distinct needs of immigrants and other Limited English Proficient populations. They offer translation services in more than 150 languages, covering a wide range of industries such as healthcare, government, elections, education, and human resources. Their services include translation, localization, interpreting, and ensuring ADA and HIPAA compliance. Avantpage combines state-of-the-art technology to enhance efficiency, accuracy, and timeliness in their services, aiming to bridge communities and improve lives through language, understanding, and compassion.
Customer Solutions Engineer – API Integrations, Client Onboarding
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🔥 0 minutes ago
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Avantpage Translations
11 - 50 employees
Founded 1998
🏥 Healthcare
🏛️ Government
📚 Education
Translation • Healthcare • Government • Education
Avantpage Translations is a company specializing in a full spectrum of translation services to assist clients in meeting the distinct needs of immigrants and other Limited English Proficient populations. They offer translation services in more than 150 languages, covering a wide range of industries such as healthcare, government, elections, education, and human resources. Their services include translation, localization, interpreting, and ensuring ADA and HIPAA compliance. Avantpage combines state-of-the-art technology to enhance efficiency, accuracy, and timeliness in their services, aiming to bridge communities and improve lives through language, understanding, and compassion.
📋 Description
• Join Business Development in early customer conversations and support technical discovery • Understand customer goals, workflows, systems, constraints, and technical audiences • Explain products and API- and file-based integration approaches • Recommend best-fit solutions and communicate assumptions, dependencies, limitations, and trade-offs • Distinguish standard configurations, minor customizations, and larger development efforts • Own the technical workstream from discovery through setup, validation, and go-live • Gather and document requirements, data flows, user needs, expected behaviors, dependencies, and acceptance criteria • Translate customer requests into specifications, diagrams, and handoffs for internal teams • Coordinate account setup, roles, access, integration inputs, testing, and issue resolution • Track technical items, identify risks, maintain handoff continuity, and ensure agreed working solutions • Connect Business Development, Operations, customers, Product, Development, and Technical Support • Route work to appropriate owners and escalate high-complexity technical decisions to Product leadership • Keep technical and business stakeholders aligned through precise communication • Capture recurring needs and lessons to improve discovery questions, onboarding workflows, documentation, and technical playbooks
🎯 Requirements
• 3+ years of experience in solutions consulting, solutions engineering, technical implementation, integration consulting, technical account management, or similar client-facing technical roles • Hands-on experience with APIs and system integrations • Understanding of authentication concepts, requests and responses, common data formats, and basic troubleshooting • Ability to read and understand simple code or scripts • Ability to write a basic script in at least one programming language • Experience gathering business and technical requirements and translating them into documentation, workflows, diagrams, or implementation tasks • Ability to learn software products deeply enough to recommend configurations or integration paths and identify when development is required • Strong client-facing judgment and communication • Fluent professional English for customer discovery, technical conversations, documentation, and collaboration with U.S.-based stakeholders • Availability to work a schedule aligned with U.S. Pacific Time • Experience with B2B SaaS, workflow platforms, API products, technology-enabled services, or customer-facing software implementations is especially valuable • Experience using Postman or similar API clients is especially valuable • Experience with REST APIs, JSON, XML, webhooks, SFTP/FTP, authentication methods, or data exchange workflows is especially valuable • Experience supporting pre-sale technical discovery and post-sale onboarding or implementation is especially valuable • Experience creating solution diagrams, technical specifications, implementation guides, or reusable enablement materials is especially valuable • Experience supporting U.S.-based customers as part of a distributed, multicultural team is especially valuable • Localization industry experience is welcome but not required
🏖️ Benefits
• Remote work from anywhere in Latin America • Professional growth in technology-enabled language solutions • Training in our products, integrations, tools, and processes • A collaborative, empathetic, and practical work culture • Vibrant multicultural team across the Americas and Europe
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