Avaya
5001 - 10000 employees
đ¤ B2B
đ° Post-IPO Debt on 2022-06
AI ⢠B2B ⢠Communications
Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.
CX Sales Engineer
đ June 4
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Avaya
5001 - 10000 employees
đ¤ B2B
đ° Post-IPO Debt on 2022-06
AI ⢠B2B ⢠Communications
Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.
đ Description
⢠Lead the technical discovery and design of complex, large-scale CCaaS solutions ⢠Architect and present solutions utilizing embedded and third-party AI/ML services ⢠Create, customize, and deliver compelling product demonstrations and Proof of Concepts ⢠Act as the trusted technical advisor to the sales team and customer executives ⢠Maintain expert-level knowledge of the CCaaS competitive landscape
đŻ Requirements
⢠Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role ⢠5+ years of CCaaS/SaaS/Cloud contact center experience ⢠Deep, hands-on experience designing and presenting modern cloud contact center reference architectures ⢠Proven ability to articulate the value of AI in CX ⢠Expertise in mapping and designing end-to-end customer journeys ⢠Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts ⢠Practical knowledge of building and demonstrating sophisticated workflows ⢠Exceptional communication, presentation, and whiteboarding skills
đď¸ Benefits
⢠No sponsorship is available for this position
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