Avaya
5001 - 10000 employees
đ€ B2B
đ° Post-IPO Debt on 2022-06
AI âą B2B âą Communications
Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.
CX Sales Engineer
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Avaya
5001 - 10000 employees
đ€ B2B
đ° Post-IPO Debt on 2022-06
AI âą B2B âą Communications
Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.
đ Description
âą Lead the technical discovery and design of complex, large-scale CCaaS solutions âą Architect and present solutions utilizing embedded and third-party AI/ML services âą Create, customize, and deliver compelling product demonstrations and Proof of Concepts âą Act as the trusted technical advisor to the sales team and customer executives âą Maintain expert-level knowledge of the CCaaS competitive landscape
đŻ Requirements
âą Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role âą 5+ years of CCaaS/SaaS/Cloud contact center experience âą Deep, hands-on experience designing and presenting modern cloud contact center reference architectures âą Proven ability to articulate the value of AI in CX âą Expertise in mapping and designing end-to-end customer journeys âą Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts âą Practical knowledge of building and demonstrating sophisticated workflows âą Exceptional communication, presentation, and whiteboarding skills
đïž Benefits
âą No sponsorship is available for this position
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