CX Solution Sales Engineer

🕒 June 3

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Lead the technical discovery and design of complex, large-scale CCaaS solutions • Architect and present solutions utilizing embedded and third-party AI/ML services • Create, customize, and deliver compelling product demonstrations and Proof of Concepts • Act as the trusted technical advisor to the sales team and customer executives • Maintain expert-level knowledge of the CCaaS competitive landscape

🎯 Requirements

• Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role • 5+ years of CCaaS/SaaS/Cloud contact center experience • Deep, hands-on experience designing and presenting modern cloud contact center reference architectures • Proven ability to articulate the value of AI in CX • Expertise in mapping and designing end-to-end customer journeys • Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts • Practical knowledge of building and demonstrating sophisticated workflows • Exceptional communication, presentation, and whiteboarding skills • Local languages and English are required

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development