Technical Support Engineer

Job not on LinkedIn

June 25

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

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Avaya

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AI • B2B • Communications

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

5001 - 10000 employees

🤝 B2B

💰 Post-IPO Debt on 2022-06

📋 Description

• An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. • Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. • Includes supporting 3rd party products and occasional on-site support. • Analyzes symptoms, logs, and data required to resolve issues of medium complexity. • Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. • May proactively monitor for downstream effects as a result of the fix. • May highlight other issues. • Works with limited guidance on projects within defined criteria.

🎯 Requirements

• 2 - 3 Years of Experience • Bachelor degree or equivalent experience in Computer Science or Electrical Engineering