Customer Service Representative

Job not on LinkedIn

🕒 February 28

🇲🇽 Mexico – Remote

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aventus

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.

📋 Description

• Provide high-quality, personalized support across multiple customer channels • Act as an extension of clients’ brands and deliver seamless, premium interactions • Use CX technology including Shopify, Gorgias, and Zendesk • Deliver proactive solutions that elevate the customer journey • Collaborate with CX Coaches and Service Excellence Leaders to optimize performance and results

🎯 Requirements

• Advanced fluent English (C2 level) • Strong, fluent communication in English • Tech-savvy and adaptable to digital tools and evolving processes • Results-oriented mindset with a focus on quality • Team player and collaborative approach • Passion for customer experience and brand representation • Independent contractor responsible for managing and filing own taxes • Must comply with local government tax regulations

🏖️ Benefits

• Career growth and development, including mentorship, promotions, and leadership training • Paid time off • Medical aid bonus • Holiday bonuses and incentives • Supportive, collaborative, and people-first culture • Recognition of achievements, personal milestones, and contributions • Work with exclusive and trendy e-commerce brands • 100% remote work