Service Delivery Manager

🕒 April 23

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Avertium

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise

Avertium is a cybersecurity company that provides integrated and contextual security solutions to businesses of all sizes. Avertium helps organizations protect their assets and manage risk by offering services such as managed threat detection and response, attack surface management, and compliance management. Their approach, marked by a fusion of proprietary and industry-leading technologies, ensures a secure environment for their clients. Partnering with major technology companies like Microsoft and SentinelOne, Avertium offers 24/7 monitoring and threat intelligence services, making the world a safer place for over 1,200 organizations across 15 industries.

📋 Description

• handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. • work directly as member of Avertium’s Cyber Fusion Center to oversee delivery of Avertium’s security services to an assigned portfolio of accounts. • Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.

🎯 Requirements

• Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations. • Experience with extended detection and response (XDR) solutions; preferably Microsoft Defender or SentinelOne. • Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations. • Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective action plans. • Proactively and effectively manages risk on high to very high-risk projects. • Capable of developing and presenting high-impact messages to executive-level management. • Displays superior communication skills, both verbal and written, with the capability to represent Avertium at external customer and industry events. • Shows strong ability to lead and coordinate teams, including both global and virtual teams. • Exhibits strong negotiation skills within workgroups, customers, and Avertium management. • Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed. • Ability to multi-task and find innovative solutions to problems. • **Preferred Skills:** • Ability to build & manage strong customer relationship at the executive level. • Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and develop strategic recommendations. • Utilizes appropriate knowledge and methodologies to resolve highly complex business issues with significant organizational impact. • Develops and consistently implements Quality and Continuous Improvement Plans. • Demonstrates solid project budgeting and forecasting skills. • Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives. • BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience. • One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting. • Three (3) to Five (5) years of information security or cyber security experience. • Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

🏖️ Benefits

• competitive salaries • full benefits • unlimited paid time off • participation in 401(k) • opportunities for professional growth and development