Digital Support Coordinator – Nights

🔥 1 minute ago

🌐 Argentina, United States – Remote

🇦🇷 Argentina – Remote 🇺🇸 United States – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avery Dennison

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1935

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Avery Dennison is a global materials science and digital identification solutions company that specializes in providing a wide range of branding and information solutions. These solutions optimize labor and supply chain efficiency, reduce waste, and advance sustainability and transparency, ultimately connecting brands and consumers more effectively. Avery Dennison serves various industries, including automotive, healthcare, apparel, and retail, with products such as RFID tags, labels, and packaging materials. The company is committed to innovation and sustainability, helping businesses improve performance and reduce their environmental impact.

📋 Description

• Serve as the first point of contact for inbound support requests via email, chat and phone • Respond within a strict SLA window based on issue severity • Triage and categorize incoming tickets • Resolve common issues within Tier 1 scope and escalate complex or unresolvable issues to Levels 2 and 3 • Guide clients through troubleshooting and problem-solving processes • Own end-to-end resolution and lead client-facing communication through final resolution • Coordinate with third-party vendors to resolve hardware issues • Document issues in Zendesk, Workfront and/or the Internal Issue Log • Contribute to and assist in maintaining an internal knowledge base • Identify recurring issues and report patterns to the manager • Create daily production tickets • Send daily third-party tracking information • Manage multiple inboxes • Perform other client-experience-focused duties assigned by the manager

🎯 Requirements

• Bachelor's degree in business, marketing, IT, Computer Science or similar field • 3 to 5 years related business experience and/or training, preferably in customer service or technical support, or an equivalent combination of education and work experience • Basic knowledge of Zendesk, SQL, KQL, Application Insights & Databricks is a plus • Prior experience supporting clients in a helpdesk setting is a plus • Ability to multitask across various support portals and/or dashboards • Strong troubleshooting and incident resolution skills • Ability to work in a fast paced, demanding environment • Exceptional client facing communication skills with the ability to translate technical concepts for users • Availability to work 3 consecutive predetermined overnight nights per week, plus every other Saturday as needed • Successful completion of a comprehensive background check and drug screening • Video and/or in-person interviews and identity verification may be required

🏖️ Benefits

• Health & wellness benefits starting on day 1 of employment • Paid parental leave • 401K eligibility • Tuition reimbursement • Employee Assistance Program eligibility / Health Advocate • Paid vacation • Paid holidays