Field Service Engineer, Technical Support

November 4

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $60.7k - $80.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

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Avery Dennison

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B2B • Manufacturing • Supply Chain

Avery Dennison is a global materials science and digital identification solutions company that specializes in providing a wide range of branding and information solutions. These solutions optimize labor and supply chain efficiency, reduce waste, and advance sustainability and transparency, ultimately connecting brands and consumers more effectively. Avery Dennison serves various industries, including automotive, healthcare, apparel, and retail, with products such as RFID tags, labels, and packaging materials. The company is committed to innovation and sustainability, helping businesses improve performance and reduce their environmental impact.

10,000+ employees

Founded 1935

🤝 B2B

📋 Description

• Installation & Integration: Lead on-site installations of our systems, including complex integration with customer infrastructure, and ensure proper configuration. • Troubleshooting & Resolution: Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance. • Proactive Maintenance: Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures. • Remote & On-Site Support: Provide real-time assistance via phone and video. Travel is required up to 75% of the time. • Customer Engagement: Build and maintain strong relationships with customers, acting as a technical advisor.

🎯 Requirements

• Bachelor’s degree in a technical field or equivalent experience. • Minimum of 2 years experience in the Field Service industry. • You must reside in the Central US region and be located near a major airport for easy travel. • Hands-on experience with equipment used in the apparel industry, such as thermal printing, embroidery machines, and heat presses. • Proven ability to perform remote troubleshooting and diagnostics. • Strong technical knowledge of mechanical and electrical systems (110V and 220V). • Exceptional communication skills with the ability to explain complex technical details to a non-technical audience.