Field Service / Technical Support Engineer

October 1

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $60.7k - $80.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

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Avery Dennison

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B2B • Manufacturing • Supply Chain

Avery Dennison is a global materials science and digital identification solutions company that specializes in providing a wide range of branding and information solutions. These solutions optimize labor and supply chain efficiency, reduce waste, and advance sustainability and transparency, ultimately connecting brands and consumers more effectively. Avery Dennison serves various industries, including automotive, healthcare, apparel, and retail, with products such as RFID tags, labels, and packaging materials. The company is committed to innovation and sustainability, helping businesses improve performance and reduce their environmental impact.

10,000+ employees

Founded 1935

🤝 B2B

📋 Description

• Lead on-site installations and integration of apparel customization and marking systems, ensuring proper configuration • Act as technical escalation point for critical equipment failures; perform diagnostics in person and remotely (including video assistance) • Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures • Provide real-time remote assistance via phone and video and build strong customer relationships as a technical advisor • Travel to customer sites (up to 75%) and support East Coast customer base

🎯 Requirements

• Bachelor’s degree in a technical field or equivalent experience • Minimum of 2 years experience in the Field Service industry • Must reside on the West Coast and be located near a major airport for easy travel • Hands-on experience with equipment used in the apparel industry (thermal printing, embroidery machines, heat presses) • Proven ability to perform remote troubleshooting and diagnostics • Strong technical knowledge of mechanical and electrical systems (110V and 220V) • Exceptional communication skills with the ability to explain complex technical details to a non-technical audience • Willingness to travel up to 75% of the time

🏖️ Benefits

• Employees can work remotely • Reasonable accommodations available to view or apply for a job (contact (440) 534-6000 or [email protected]) • Equal Employment Opportunity (EEOE/M/F/Vet/Disabled)