Senior Enterprise SCADA Technical Support Engineer

🕒 September 17

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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AVEVA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

💼 Consulting

🏭 Manufacturing

Food & Beverage • Consulting • Manufacturing

AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability.

📋 Description

• Provide advanced technical support for AVEVA Enterprise SCADA (OASyS) deployments • Help customers operate, maintain, and expand mission-critical SCADA environments across energy, utilities, pipeline, water, and industrial infrastructure sectors • Resolve complex software, system, integration, communications, and performance issues in enterprise SCADA environments • Lead technical investigations, root cause analysis, replication, escalation, and resolution of critical customer incidents • Support installations, upgrades, migrations, commissioning activities, and system expansions • Troubleshoot SCADA applications, HMI displays, alarm systems, real-time databases, historian integrations, and communications infrastructure • Partner with Product Development and R&D teams to validate defects, test fixes, and improve product quality • Create knowledge base content, technical notes, troubleshooting guides, and best-practice documentation • Act as a trusted technical advisor to customers operating critical infrastructure systems • Occasionally travel to client sites • Collaborate with customers, engineering, product development, and project teams

🎯 Requirements

• Strong experience supporting enterprise-scale SCADA, industrial automation, or operational technology (OT) environments • Deep understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission-critical operations • Experience troubleshooting Windows Server environments, networking, and distributed systems • Experience with Microsoft Hyper-V administration and backup tasks • Strong SQL Server knowledge, including querying, troubleshooting, and performance analysis • Experience with software diagnostics, scripting, or development using technologies such as C#, VB.NET, C++, or similar • Excellent customer-facing communication, problem-solving, and stakeholder management skills • Ability to work independently while collaborating effectively across global teams • Direct experience with AVEVA Enterprise SCADA, OASyS DNA, Telvent OASyS, or related platforms • Knowledge of industrial protocols such as DNP3, Modbus, OPC, IEC, and field devices including RTUs and PLCs • Experience in Oil & Gas, Pipelines, Utilities, Water, Power, or other critical infrastructure industries • Experience supporting geographically distributed, highly available SCADA systems • Understanding of OT cybersecurity and industrial networking concepts • Strong administration experience with Microsoft Hyper-V, including virtualisation, clustering, storage, networking, performance optimisation, and disaster recovery • Successful applicants must pass a comprehensive background check • Proof of work authorization may be required as part of the background check

🏖️ Benefits

• Comprehensive background check before employment, including potential verification of educational attainment, employment history, work authorization, criminal records, identity, and credit, subject to local laws • Equal Opportunity Employer with an inclusive culture • Workplace recognized as Great Place to Work® Certified™ in multiple countries

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