Principal Product Designer

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AvidXchange, Inc.

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AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle market businesses and their suppliers.

1001 - 5000 employees

💰 $66M Venture Round on 2020-09

📋 Description

• Lead end-to-end design processes from discovery and research through concept development, flows, wireframes, and high-fidelity prototypes. • Partner with research, product, and service teams to understand user and business needs, identify opportunities, and define meaningful service experiences. • Translate complex systems and customer insights into simple, elegant product and service solutions. • Drive system thinking and service design across multiple products and platforms, maintaining a customer-first mindset. • Facilitate service blueprinting, journey mapping, and story mapping workshops to visualize frontstage and backstage processes and align cross-functional teams. • Design and test prototypes and mock-ups for new service concepts across digital and physical touchpoints, iterating based on user feedback. • Collaborate closely with business stakeholders, product managers, developers, researchers, content designers, and other cross-functional partners. • Clearly present design rationale, process, and outcomes to stakeholders and executives. • Champion design cohesion by contributing to and guiding the application of our design system and experience strategy. • Lead and mentor other designers, elevating design craft and advancing service design practices across the organization. • Contribute to the growth of AvidXchange’s design culture—promoting collaboration, creativity, and continuous learning.

🎯 Requirements

• 10+ years of experience as a product designer, UX designer, or interaction designer, with a portfolio that demonstrates impactful, user-centered solutions. • 5+ years leading large-scale design initiatives and mentoring other designers. • 5+ years of experience planning, facilitating, and synthesizing workshops such as service blueprinting, journey mapping, or ideation sessions. • Proven experience creating experience maps, user journeys, service blueprints, flows, and wireframes for complex systems. • A track record of delivering high-quality digital products that demonstrate design excellence and measurable business results. • Mastery of core design skills including interaction design, information architecture, and user interface design. • Exceptional communication and storytelling skills to convey complex concepts clearly to diverse audiences. • Demonstrated ability to evaluate the customer and business impact of design decisions. • Bachelor’s degree (or equivalent experience) in Design, HCI, or a related field.

🏖️ Benefits

• 18 days PTO* • 11 Holidays (8 company recognized & 3 floating holidays) • 16 hours per year of paid Volunteer Time Off (VTO) • Competitive Healthcare • 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% • Parental Leave: 8 weeks 100% paid by AvidXchange** • Discounts on Pet, Home, and Auto insurance • Onsite gym fitness center, yoga studio, and basketball court • Tuition Reimbursement up to the federal maximum of $5,250*** • Hybrid Workplace Flexibility • Free parking