Customer Care Agent

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November 18

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AVIV Group

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Real Estate • Technology • Marketplace

AVIV Group is a leading digital real estate technology company, headquartered in Berlin, Germany. As a subsidiary of Axel Springer, AVIV operates a family of well-known digital real estate marketplaces across Europe, including SeLoger in France, Immowelt in Germany, and Immoweb in Belgium. It also owns Meilleurs Agents, a top online real estate valuation provider in France, and Yad2, a significant classifieds marketplace in Israel. Homeday, a realtor enabler company in Germany, is part of the group too. In addition to its operations, AVIV Group invests in innovative business models shaping the future of real estate transactions for buying, selling, renting, and lending properties across Europe and the Middle East. The company supports over 2000 employees, operates in 6 markets, and generates more than 500 million EUR in revenue annually.

1001 - 5000 employees

🏠 Real Estate

🏪 Marketplace

📋 Description

• Respond to customer inquiries through various channels (email, phone, chat). • Quickly resolve technical and functional issues. • Provide proactive follow-up on customer requests until resolution. • Guide new customers through the configuration and integration process for our products. • Clearly explain product features and deliver personalized demonstrations tailored to customer needs. • Collect and share customer feedback with product teams to contribute to continuous improvement.

🎯 Requirements

• A positive, dynamic attitude. • Strong communication skills (verbal and written). • Attentive listening and observational skills. • Customer-focused with a commitment to quality and solution-finding. • Bilingual (FR/NL) REQUIRED. • Proficiency with computer tools (knowledge of Excel, PowerPoint, Google Workspace, etc.).

🏖️ Benefits

• A professional and stimulating work environment. • Opportunities for personal development (training). • Challenging responsibilities and meaningful work. • Work–life balance: remote work 3 days/week. • A dynamic, open and collaborative company culture. • Well-being initiatives: fresh fruit, relaxation room, yoga, team-building days, end-of-year dinner, after-work drinks... • On-site showers for employees who run or commute by bike. • Attractive salary commensurate with your experience (meal vouchers, variable compensation, gift vouchers, remote work allowance, mobile phone, group insurance, dental care...).