Conversational Designer – Artificial Intelligence

Job not on LinkedIn

🔥 35 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aviva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1964

🏨 Hospitality

✈️ Travel

Hospitality • Travel • Entertainment

Aviva is a leading company in the entertainment and tourism industry in Brazil, focusing on providing unique vacation experiences through integrated resorts, water parks, and leisure activities surrounded by nature. The company showcases various tourist destinations designed for family enjoyment and emphasizes sustainability by promoting environmental conservation efforts. Aviva operates a vacation club that offers members diverse options for vacations, ensuring memorable experiences in some of Brazil's most beautiful locations.

📋 Description

• Work directly with clients to gather business requirements and translate them into viable conversational solutions • Define and monitor success KPIs, including Retention, Human Handoff, CSAT, NPS, and Recognition Rate, proposing continuous improvements • Lead Design Thinking and Discovery workshops to map the user journey and identify automation opportunities • Manage the product backlog in Jira/Confluence, prioritizing user stories based on business value and technical effort • Design highly complex conversation flows for chat and voice using Figma, Miro, Visio, and prototyping tools • Ensure the application of the brand’s Persona and Tone of Voice across WhatsApp, Webchat, apps, and smart speakers • Create and document detailed functional specifications, including phrasing, business rules, and API integrations • Apply UX Writing, Microcopy, and Accessibility best practices to conversational interfaces • Perform cognitive curation of AI by training NLU/NLP models and refining intents, entities, and training utterances • Identify opportunities to apply Generative AI, LLMs, and ChatGPT • Validate deliverables with development and QA teams, ensuring alignment between the implemented and designed flows

🎯 Requirements

• Bachelor’s degree in Marketing, Business Administration, Computer Science, Statistics, or a related field • Advanced proficiency in Microsoft Office • Advanced English proficiency for conversation and reading • Proven experience combining business analysis (requirements gathering and stakeholder management) with conversational design (flow design) • Practical experience with commercial bot platforms • Experience working in Scrum/Kanban teams, participating in agile ceremonies, and using Jira/Confluence • Basic technical understanding of APIs (REST/JSON) to discuss integrations with developers — desirable, but not required • Certifications in UX, Product Ownership, or Conversational Design — desirable, but not required

🏖️ Benefits

• Market-competitive salary • Health insurance • Dental insurance • Life insurance • Semiannual and annual profit-sharing bonus (PPR) • Wellhub • Immunization campaigns • Conexa Psicologia Viva • On-site cafeteria • Nanny allowance/childcare reimbursement • Access to Hot Park • Disability assistance • Marriage award • Long-service award • Partnerships (Fit Energia / colleges and universities / Ótica Diniz)