Customer Solutions Specialist – Second Shift

🕒 July 3

🏛️ District of Columbia, New Jersey, +8 more states – Remote

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Specialist

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AWeber

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🛍️ eCommerce

☁️ SaaS

eCommerce • Marketing • SaaS

AWeber is a comprehensive email marketing platform that offers tools for email automation, landing page creation, eCommerce integration, and AI writing assistance. Designed to facilitate marketing efforts for bloggers, coaches, and online shops, AWeber allows users to build engaging email campaigns, automate customer interactions, and manage their marketing needs seamlessly. With 24/7 customer support and migration services, AWeber empowers businesses to connect, automate, and enhance their customer engagement effectively.

📋 Description

• Offer support over multiple channels including livechat, email, phone, and social media platforms. • Provide troubleshooting and product education to customers. • Collaborate with team members on special projects to improve customer experience. • Proactively educate customers on best practices and advocate for process enhancements in the CS department.

🎯 Requirements

• Exceptional communicator who loves building and nurturing relationships. • Knowledge of marketing technologies such as social media, landing pages, or email platforms. • Ability to take initiative and advocate for customer success. • Comfortable working on variable days including some weekend days on the Second Shift (1PM-10PM ET).

🏖️ Benefits

• 100% Remote - we're not going back to the office and here's why. • Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture. • 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available). • 4-7 weeks of paid time off and holidays (based on tenure). • 4 week paid sabbatical (based on tenure). • 401K retirement plan with 4% company match. • Company Profit Share. • Home office equipment and internet stipend. • Tuition reimbursement, conferences, and learning opportunities. • Gym Memberships Reimbursement. • Company Paid Short Term Disability Insurance. • Company Paid Life Insurance. • Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).