Technical Service Specialist

🔥 4 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Axalta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1870

Manufacturing • Automotive • Industry

Axalta is a global leader in the coatings industry, with more than 150 years of experience in developing innovative surface solutions for a better and sustainable future. The company specializes in producing a range of coatings products including liquid, powder, and electrocoat solutions for various industries. Axalta serves markets including automotive refinish and OEMs, providing refinish products for body shops and advanced coatings for light and commercial vehicles. In addition to mobility solutions, Axalta's performance coatings are used in industrial applications such as oil and gas pipelines, rail cars, and agricultural equipment. Axalta aims to transform the industry through continuous innovation, offering high-performance products that enhance beauty and protect surfaces across the globe.

📋 Description

• Provide in-house technical direction and assistance to customers regarding the use of product lines and basic application methods • Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites • Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team • Respond to complex questions and concerns from customers regarding product lines and general performance requirements • Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design • Assume liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations • Work closely with Axalta Technical and Manufacturing Teams to maintain product quality • Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer • Prepare accurate and timely Technical Service reports, typically weekly but more frequently as required • Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement • If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer • Follow all Axalta and customer safety regulations.

🎯 Requirements

• High School graduate or equivalent • Minimum 2 years in coatings production finishing lines or color matching and development • Demonstrated industry and product applications experience • Primary kitchen cabinet segment experience is beneficial • Understanding of multiple application methods and equipment types in industry • Expertise in color perception to tint materials and products effectively while being involved directly with color critical projects • Strong on-line color matching capability; proficient with color computer & dispensing equipment • Organizational and time management skills with ability to prioritize and assign work • Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization • Strong customer service aptitude and teamwork skills • Proficiency with MS Office • Courses in LSS is helpful.

🏖️ Benefits

• Health insurance • 401(k) retirement plan • Paid time off • Flexible work hours • Professional development opportunities