Axcelis Technologies
1001 - 5000 employees
Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis' tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more.
IT Manager
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Axcelis Technologies
1001 - 5000 employees
Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis' tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more.
📋 Description
• Lead and manage a team of IT support staff • Create and set IT service-level expectations across countries within the Asia Pacific region • Manage and provide IT support for all manufacturing and business locations in Asia Pacific, serving a user base of ~400 people • Ensure all locations have adequate IT support coverage, through a combination of remote assistance and in-person site visits • Collaborate with business stakeholders to gather and document IT requirements • Maintain awareness of corporate IT initiatives and act as a bridge between IT and business stakeholders • Ensure corporate IT systems comply with country and region-specific regulatory requirements • Plan and manage the IT budget for IT operations in Asia Pacific
🎯 Requirements
• Bachelor’s, or higher, degree in an IT related field, or equivalent work experience • At least 5 years managing a decentralized group of IT support staff • At least 3 years handling IT equipment leasing contracts and an understanding of Lease vs Buy trade-offs • Strong stakeholder influencing, team management, and communication skills within a multinational and multicultural context • Understanding of regulatory requirements across Asia Pacific region • Understanding of IT equipment lifecycle in an environment that is prevalently “work from remote” oriented • 10+ years of hands-on IT system and services troubleshooting, preferably within the context of organizations with centralized IT services and geographically dispersed satellite offices • 10+ years of hands-on experience supporting IT hardware (laptops, servers, printers, switches, Audio/Visual equipment, CCTV, barcode scanners, etc..), especially if gained within a manufacturing context • 10+ years of hands-on experience with M365 applications (Office, SharePoint, Teams, etc...) • 5+ years’ experience with Microsoft Windows Operation Systems (client & server) • 3+ years’ experience of networking principles and devices (DNS, DHCP, VLANs, switches, wireless access points, firewalls, etc..), HP Aruba and Fortinet strength is desirable • Solid grounding on Telecommunication technology (WAN connectivity, SIP trunks, Session Border Control devices, VoIP, Mobile services, etc...) • Familiarity with Microsoft Hyper-V based virtualization • Familiarity with Dell hardware (laptops and servers) and Dell equipment sourcing • Understanding of cloud-based applications and connectivity troubleshooting • Fluency in written and spoken English is mandatory • Ability to communicate in other languages of Axcelis operating locations, such as Korean, Chinese, and Japanese, is desirable
🏖️ Benefits
• Health insurance • Professional development • Paid time off • Flexible work arrangements
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